Type Of Business:
Business Management
Aviation Company
Marketing Area:
Regional and International
Expertise:
Ms. Ackerman's experience and expertise is customer service.
Major Product/SVS:
Commercial Aviation
Fractional Aircraft Ownership
Private Ownership Aviation
Customer Services
Favorite Business Publication:
TWA Publication
NetJets Publication
Hobbies/Sports:
Golfing, Photography, Socializing, Traveling, Decorating & landscaping her Townhouse, touring homes, taking computer classes and most important, Family
Education Degrees:
Standard College Studies at Rutgers, The State University of New Jersey; Fairleigh Dickinson University, Dover Business College
Affiliations Awards:
American Singles Golf Association
Work History:
Customer Service Relationship Manager at NETJETS INC. / Berkshire Hathaway Co.
Innovative fractional aircraft ownership company
October 1995 - January 2010
Critical member of original start-up team and long-term leader, in the air and on the ground. Repeatedly recognized for ability to anticipate needs of and create superior experience for elite global clientele from the worlds of business, government, entertainment and championship sports. Among these were Fortune 500 candidates, Forbes candidates, royalty, ambassadors, executives, celebrity media stars and notable entrepreneurs.
Corporate Flight Attendant Freelance Corporate Agencies
High-level business and governmental clients
June 1981 - October 1995
. • Selected to serve as flight attendant for Mozambique’s ambassador to the United Nations from 1991 to 1992.
Spotlighted Achievements:
Was contracted by numerous Companies and agencies to provide World Class Service
Career Achievements:
• As group leader, trained staff in service methods, company policies, cost-saving practices and successful troubleshooting strategies. Served as liaison between management and employees. Demonstrated adaptability, flexibility and seasoned understanding of personal behaviors and psychological needs
• Designed and implemented innovative client profile system prototype, which resulted in smoother, more efficient service and increased customer loyalty. System ultimately adopted company-wide.
• Managed relationships with international roster of supply vendors, coordinating orders to reduce costs while preserving high level of service.
• Developed company-wide purchasing and warehousing procedures that reduced operating expenses and streamlined flight planning/prep.
• Supported corporate goals with demonstrations of aircraft and services for potential executive share owners.
• Provided concierge-style services for clients, researching and coordinating everything from security to entertainment. Helped customers to navigate diverse cities, countries and cultures with comfort and ease.
• Provided flawless service across a variety of clients, aircraft and situations, smoothly adapting skills to the needs at hand. • Coordinated transportation, accommodations and communications for passengers and their contacts on the ground.
Throughout the duration of your career, what was the one highlight that stood out the most?:
Ms. Ackerman is able to incorporate her skills and experience to various vocations. She also wish to continue her skills in the next chapter of her life
Charity:
Morris County Habitat For Humanities
Rally For A Cure (Susan G. Komen Breast Cancer
St. Ann Church
Number Of Years In Profession:
40
What Does He/She Attribute Success To:
She attributes her success to her reputation for her knowledge, experience and skills with people
Why did you become involved in your profession or industry?:
She became involved in her profession because of her interest in travel and Customer Service
Extended Bio Profile:
Ms. Ackerman previously worked at Trans World Airlines for nine years, before contracting 16 years at six private corporate companies, as a flight attendant. Because of reputation in experience and skills, she was selected as original flight attendant to incorporate a successful, start up, fractional ownership company (NetJets Inc./Berkshire Hathaway Co.). She continue a World Class service for 14 1/2 years.
Ms. Ackerman is a mother to 3 grown college graduate Sons and a grandmother to 2 young grandsons.
After takinging a "Early Out" Package from Netjets, she wishes to return to the working world. She feel that she has a lot to offer and share.
Position Responsibilities and Duties:
World-class customer relationship professional with over 20 years experience in exceeding expectations and building loyalty in challenging, fast-paced environments of corporate aviation industry. Effective trainer of adaptable, collaborative teams, who knows how to lead by example. Highly adept in results-oriented problem-solving and efficient troubleshooting, with a focus on clear communication and cultural sensitivity.
Organization & Planning,Time Management,Training and
Development, Adapting/Innovating, Profile Development, Policy & Procedures, Scheduling, Operations, Research
Education Certifications:
The Ritz-Carlton Hotel Company Anticipation & Compliance with Guest Needs (Fine Dining Service Standards)
The Positive Alternative (Customer Service Excellence Training)By Ritz-Carlton Learning Institute
Handling Difficult and Demanding Customers (A Communication Course)By American Management association
Awards/Honors:
TWA Achievement of Excellence Award
Where Will You Be In 5 Years:
In five years, Ms. Ackerman intends to be in a vocation continuing opportunities in customer relationship director/manager profession.