Major Product/SVS:
Facility management solutions and services
Hobbies/Sports:
Golf; Spending time with his family
Education Degrees:
MBA in Executive Leadership, Wesely College (2010)
Career Achievements:
Roles, Responsibilities, Achievements:
Developed, organized, and implemented new standard operating programs utilized with in the sector.
Leading the US implementation of the award winning Compass Service Framework (CSF) - a service management and delivery framework for facilities management services.
Acts as the United States point of contact with Compass Group in relation to the Compass Service Framework business principles.
Established the Green Sustainability strategy for the division through the creation of tangible policy and procedures, communication and marketing tools, web design etc.
Supports global initiatives for procurement of vendor services and computer management systems.
Participates in the design, development, delivery, and facilitation of training programs.
Coordinates and leads the Standardization and Products Committee, responsible for monitoring programs efficiencies and introducing new innovative solutions.
Acts as the point of contact for vendor management review of new products, technology, and services.
Supported the mobilization of several new key national accounts by organizing the implementation of standardization programs.
Led the design of new business mobilization process.
Participates in surveys and the evaluation of potential new business.
Led the company through successful certification of CIMS standards by achieving the Cleaning Industry Management Green Building recognition with Honors.
Number Of Years In Profession:
9
Number Of Years In Current Position:
2
What Does He/She Attribute Success To:
He attributes his success to his hard work, dedication, high energy, commitment, good family foundation, and leadership skills.
Why did you become involved in your profession or industry?:
He became involved in his profession due to his family persuasion; he got involved with the company by doing internships.
Extended Bio Profile:
Eurest Services
http://www.eurestservices.us/
Eurest Services is a premier facility services provider, offering leading national business and industry organizations a comprehensive range of self-performed and managed services, allowing our clients to focus on their core businesses in an optimal professional environment – an environment maintained by an exceptional, dedicated workforce.
Using our proven processes and standards as blueprints, our management team thoughtfully crafts customized facility service strategies to efficiently and consistently meet the needs of our clients, while significantly reducing their costs.
Our carefully selected employees are experts in their specialized fields, and they diligently and purposefully provide our clients with the highest caliber of service performance in the industry.
We continuously strive to refine our skill sets and offer the most innovative facility solutions, anticipating the ever-changing needs of competitive and successful businesses, and building partnerships that enable our clients to focus on what matters most: their core businesses
Position Responsibilities and Duties:
Designing; Developing; Measuring; Executing the way in which they deliver services; Driving the service delivery components; Making process improvements; Ensuring the company runs efficiently; Facilitating and keeping all the projects moving; Structuring market segments; Accommodating tools in place to provide quality service to clients; Managing contracts and services for clients
Where Will You Be In 5 Years:
In five years, Mr. Agan intends to move into a senior management or regional vice president role.